Privacy Policy of Big Bass Splash

At Big Bass Splash, we take the protection of your personal data very seriously. This Privacy Policy describes how we collect, use, and secure your information in accordance with the Swiss Federal Act on Data Protection (FADP) and international standards. Our goal is to provide a safe environment for all our users aged 18 and over.

Identification and Contact Details

When you register or contact us, we may collect data such as your name, date of birth, and email address. This information is necessary to verify your identity and to comply with legal age requirements.

Usage and Device Data

We automatically collect information about how you use our website. This includes your IP address, browser type, operating system, pages visited, and the times of your visits. This technical data helps us ensure the stability and security of the platform.

Transaction Data

If applicable, data related to your activities on the platform may be stored to ensure proper service delivery and to comply with administrative obligations.

Communication Data

All correspondence you conduct with our support team via [email protected] is stored to better assist you and to monitor the quality of our customer service.

Execution of a contract

We process your data to provide the services you have signed up for and to comply with the user agreement.

Legitimate interests

This includes improving our website, preventing fraud, ensuring network security, and performing internal analyses.

Legal obligations

In certain cases, we are legally obliged to process data to comply with Swiss regulations, for example, in the areas of anti-money laundering or consumer protection.

Account management and security

Your data is used to create, manage, and protect your account from unauthorized access. Security is an integral part of our daily operations.

Customer support and analysis

We use your information to respond to your inquiries and to perform statistical analyses that help us understand user behavior and optimize our features.

We do not retain your personal data for longer than necessary for the purposes for which it was collected, or as required by law. Once data is no longer needed, it is securely deleted or anonymized.

Service providers

We may share your data with trusted third-party processors who perform services for us, such as hosting and technical support. These partners are contractually obliged to protect your data and may not use it for their own purposes.

Legal disclosure

If required by law or by an order from a competent authority in Switzerland, we may be compelled to share your data with law enforcement agencies.

If we transfer data outside Switzerland or the European Economic Area, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to guarantee an equivalent level of protection.

We implement strict technical and organizational measures to protect your data from loss, theft, and misuse. While we strive for the highest possible security, no method of transmission over the internet is 100% secure.

Access and correction

You have the right to request what personal data we hold about you and to request correction of any inaccuracies.

Deletion and objection

You can request the deletion of your data or object to specific processing activities, provided there are no legal retention periods applicable.

Contact for privacy requests

For all questions regarding your privacy, please contact our data protection officer at [email protected].